All online retail prices will be based and charged in US dollars (US$). Payments is only accepted via Paypal using VISA, MASTERCARD and AMERICAN EXPRESS credit cards. For those interested or with the intention of commercial resale, kindly contact our international sales office at esales@inuovi.com for a wholesale price quotation.

 

For all online orders below the amount of US$50.00. a flat rate of US$8.00 is chargeable for shipment to any destination via regular registered airmail. For orders above US$50.00, we are pleased to offer complimentary registered airmail shipment. Note that any taxes, duties or customs fees charged by the destination country's import custom will be for the customers' account.

Delivery time will be dependent on destination and postage handling time required by your local agent custom clearance. To check on the shipment status of your order, you can email us directly at esales@inuovi.com.

 

An electronic acknowledgement mail will be sent to the customer within 24 hours of successful submission of the electronic purchase order. This is followed by an order confirmation mail which will be sent on the same or next working day, confirming payment, delivery date and other order details.

 

An order may be cancelled by the customer prior to the confirmation of payment, or by I NUOVI PROFESSIONAL in the following circumstances:

• in the event when the items ordered are not available; or
• payment cannot be confirmed due to insufficient fund or disapproved credit status;
• or under other special circumstances.

An electronic advice will be sent to the customer before the cancellation of order is confirmed.

An electronic advice will be sent to notify customers that items are currently out of stock.

 

We do hope you love everything you buy at INUOVI.COM. If you are not satisfied, for any reason, you can return the product within 30 days of receipt for a full credit refund of the net product purchase price or exchange the product for another. Please note that we are unable to refund delivery or freight charges.

Should you wish to return and refund an order, please note that any gift items compliments of the purchase must also be returned in order for the refund to be effected without delay.

All shipping cost for return or exchange of items is for the customers' account. However, we cannot issue credit to the credit card of gift recipient (credit refund to gift purchaser’s credit account or exchanges only).

To return an item, please deliver the item (in its original packaging) and the online purchase details form to:

I NUOVI GROUP
5 Pereira Road #02-03
Asiawide Industrial Building
Singapore 368025
Tel: (65) 6383 3233
Fax: (65) 6383 3733
Email: esales@inuovi.com

 

We understand the significance of special occasions. Simply check the gift wrap box on your shopping cart and you can have your purchase order wrapped up with a personalised gift card for that special someone.

 

All online promotions are based on total net product purchase, and are not valid with other promotions and discounts, aside from the regular members’ price discount or otherwise stated.

 

We would like to hear from you! Tell us how we can better improve our site for you or, should you have any other query, please send them to mail@inuovi.com.